Teller

First Interstate•Rapid City, SD

22d•Onsite

About The Position

The Teller is responsible for daily teller transactions in both the lobby and drive-up locations of the Rapid City, South Dakota East branch. The position delivers outstanding client service and develops and maintains client relationships by recognizing opportunities to refer clients to additional products and other lines of business. The role also supports branch operations, maintains confidentiality, attends training, participates in volunteer activities, and performs other duties as assigned.

Requirements

High School Diploma or General Education Degree (GED) required.
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Exceptional attention to detail.
Regular and predictable attendance is required.

Nice To Haves

Experience in a cash handling role preferred.

Responsibilities

Process client account transactions, including deposits, loan payments, check cashing, savings withdrawals, night and mail deposits, cashier’s checks, and savings bond redemptions.
Answer client questions in person and over the telephone.
Process additional transactions as needed, including preparing currency transaction reports.
Identify basic cross-sell and referral opportunities by answering inquiries, informing clients about services and promotions, determining client needs, and directing clients to a banker.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Complete special client requests, including account closures, check orders, foreign currency exchanges, special statements or copies, referrals, and safe-deposit box procedures.
Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
Follow bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting with certification of proof.
Maintain client confidentiality and protect bank operations by cautioning others about potential breaches.
Attend training sessions to enhance job knowledge.
Support client service and bank success by welcoming new or different requests and helping team members achieve results.
Demonstrate basic product knowledge and proficiency with client-facing systems.
Complete work accurately with minimal errors.
Participate in volunteer activities.
Perform other duties as assigned.