Teller

Deerwood Bank•Mendota Heights, MN

20d•$19 - $21•Onsite

About The Position

Deerwood Bank is hiring a full-time Teller for its Mendota Heights, Minnesota branch. The Teller performs customer-facing banking transactions and related branch duties, including handling cash, deposits, checks, and payments; balancing accurately; promoting bank products and services; and following bank policies and procedures. The role requires strong customer service, attention to detail, and awareness of security and fraud risks. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with rotating Saturday hours from 9:00 a.m. to noon. Saturday hours are paid at double time. The starting pay rate is $18.75 to $20.50 per hour, depending on qualifications. Benefits are available to employees working 30 or more hours per week, beginning on the first of the month following the hire date, subject to the stated eligibility timing for the 401(k).

Requirements

Provide excellent customer service and work effectively in a team environment.
Prioritize work and make on-the-spot decisions about customer transactions, balancing customer satisfaction with potential loss or fraud exposure.
Have in-depth knowledge of bank deposit products, services, and policies.
Have basic knowledge of bank loan and investment center products.
Effectively operate the office equipment and applications needed for the role, including a personal computer, fax, scanner/copier, printer, phone system, spreadsheets, databases, and presentation software; strong keyboarding skills are required.
Demonstrate strong interpersonal skills, attention to detail, a positive attitude, and a pleasant personality.
Have excellent oral and written communication skills and exercise independent judgment.
Demonstrate organization, workflow prioritization, adaptability, and flexibility.
Work in a fast-paced environment and learn and think quickly while maintaining a high degree of accuracy.
High school diploma or GED preferred.
Cash-handling and customer-service experience preferred.

Nice To Haves

High school diploma or GED.
Cash-handling experience.
Customer-service experience.

Responsibilities

Assist customers and staff with retail, operations, and customer-service support.
Receive deposits and payments; verify customer balances and require appropriate identification and documentation.
Maintain currency and coin supplies in accordance with bank policy.
Maintain balancing records within acceptable limits.
Understand security equipment and follow safety precautions.
Perform branch service tasks, including verifying balances, balancing ATMs, ordering checks, documenting address changes, answering phones and questions, following safe deposit box access procedures, branch capture, redeeming savings bonds, buying and selling foreign currency, preparing cashier’s checks, selling gift and reloadable cards, issuing temporary cards, processing wire transfers, verifying mail and night depository bags and envelopes, and maintaining accurate logs.
Cross-sell and introduce services in alignment with branch goals and regulatory guidance.
Open and close the bank using proper security procedures.
Perform other functions, duties, and responsibilities assigned by management.
Remain alert to possible fraudulent activity, dishonesty, questionable behavior, or improper account handling and report concerns to appropriate bank personnel.

Benefits

Medical insurance, including virtual telemedicine and mental health counseling
Health Savings Account
Flexible Spending Account for health, limited-purpose health, and dependent care
Dental insurance
Vision insurance
Basic and voluntary life insurance
Short-term disability insurance
Long-term disability insurance
Adoption Assistance Program
Employee Assistance Program
Paid time off
Paid volunteer time off
Paid holidays
401(k) with company match
Financial wellness education
Free or reduced fees for banking products and services
Employee referral bonus
Double-time pay for rotating Saturday hours