Teller

Champions First Credit Union • Crawfordville, FL

24d • Onsite

About The Position

Champions First Credit Union is hiring a full-time Teller for its Crawfordville location. The Teller serves as a friendly and accurate first point of contact for members, provides service and answers questions, processes financial transactions, supports account opening and product education, and helps maintain branch operations. The role also includes investigating member complaints and account discrepancies, following applicable compliance requirements, balancing and managing cash, and coordinating with other departments and the supervisor.

Requirements

• High school diploma or equivalent.
• At least six months of previous cash handling experience; other experience and performance may be considered.
• Professional, well-developed interpersonal skills and a positive, welcoming presence.
• Superior customer service skills and a desire to contribute to a high-functioning team.
• Intermediate math skills, including comfort with percentages, decimals, and fractions.
• Comfort operating standard office equipment, a vault, ATM balancing process, cash counter, cash advance machine, and coin machine.
• Ability to lift full boxes of work and coin bags, open filing cabinets and vault doors, and bend, stoop, or stand as needed.
• Regular and predictable attendance.

Responsibilities

• Deliver superior member service, respond to requests and questions, and direct members to the appropriate person when they need additional assistance.
• Process deposits, withdrawals, cash advances, loan payments, monetary instrument purchases, and check cashing; evaluate checks for negotiability.
• Help research and resolve member complaints and account discrepancies, following through until members receive an answer.
• Open new accounts, collect required documentation, and answer questions about products, services, and loans.
• Educate members about products and services that may benefit them and contribute to a productive branch.
• Assist with branch and vault balancing, cash management, night deposits, ATM deposits, and the coin machine; keep cash and supplies stocked.
• Follow OFAC, BSA, FACTA, and shared branching rules, maintaining complete and accurate documentation.
• Route member information to the appropriate department, handle optical imaging for the teller area, and report concerns to the supervisor.

Benefits

• Ongoing training and professional development opportunities.
• Tuition reimbursement.
• Comprehensive benefits package for full-time employees, including health, dental, and vision insurance.
• 401(k) retirement plan with up to 4% employer match.
• Profit sharing program.
• Paid vacation, sick, and personal time; federal holidays; birthday; and work anniversary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED