Teller - Float
About The Position
The Teller - Float is often the first point of contact for clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Float Manager, Branch Managers, and Assistant Branch Managers, the role performs banking transactions accurately, ethically, and in compliance with bank procedures and regulations. The position travels within a geographic area to provide staffing support at branches that need coverage. The Teller handles client transactions and cash, completes daily tasks that maintain branch integrity, and helps safeguard funds. The role also builds relationships with clients, resolves service issues, develops knowledge of bank products and services, identifies client financial needs, and refers appropriate products to business partners. The position is fully onsite at the posted location(s). The pay range is $20–$22; the selected candidate’s rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation. Eligible associates scheduled to work at least 30 hours weekly receive benefits beginning the first day of the month following hire.
Requirements
- High school diploma or GED.
- Ability to learn and comply with all bank policies, procedures, and systems.
- Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
- Ability and willingness to build relationships with clients and other bank associates.
Nice To Haves
- One year of previous banking or customer service experience.
- Bilingual ability.
Responsibilities
- Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing.
- Perform or support daily branch tasks that maintain branch integrity, including balancing ATMs using double custody, processing night-drop deposits, balancing negotiable instruments and credit card machines, processing returned mail, and updating lobby rate sheets and brochures.
- Safeguard money in the cash drawer and promptly account for or transfer funds to mitigate risk.
- Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution consistent with the bank’s client service standards.
- Continuously develop knowledge of Columbia Bank products and services and stay current on changes.
- Discuss and identify customers’ financial needs and offer appropriate products and services.
- Support branch referral goals by identifying basic banking products and referring clients to the appropriate business partner.
- Travel within a geographic area to cover branches requiring staffing support.
Benefits
- Medical, dental, and vision plans
- 401(k) retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Access to an online discount marketplace
- Paid vacation, sick days, volunteer days, and holidays
- Professional development programs
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
