Teller

S&T Bank•East Brandywine Township, PA

8d•$17 - $23•Onsite

About The Position

The Teller operates a customer service window and provides customers with accurate, efficient service on a variety of transactions. The role suggests solutions and options, refers customers to appropriate areas of the bank, and resolves customer problems and concerns. The Teller develops knowledge of bank policies, procedures, products, and services; maintains accuracy and balancing skills; and applies computer systems, service skills, product knowledge, and procedures to protect customers and the bank from fraud. The position also promotes bank services, identifies customer needs, contributes to branch goals, and builds positive relationships with customers and colleagues. The position is located at 104 Culbertson Run Rd, Downingtown, PA 19335. Branch hours are Monday through Thursday, 8:30 a.m.–5:00 p.m.; Friday, 8:30 a.m.–6:00 p.m.; and Saturday, 9:00 a.m.–12:00 p.m. The schedule must be flexible around branch hours. The salary range is $16.50–$23.27. Requires a high school diploma or equivalent, one to two years of general experience, and successful completion of the retail training program.

Requirements

High school diploma or equivalent basic academic education.
One to two years of general experience.
Successful completion of the retail training program.
Flexibility around branch operating hours.
Ability to perform the physical demands described, including keypad, electronic, and office equipment operation; standing and sitting; lifting; manual dexterity for typing and data entry; and close vision for computer work.

Responsibilities

Develop a working skill set and knowledge of bank policies, procedures, products, and services.
Maintain a balancing rate of 85% in accordance with the Retail Policies and Procedure manual.
Provide exceptional customer service in line with Consumer Bank Customer Service Standards and customer survey expectations.
Use computer systems to identify customers, verify transaction authenticity, complete required safeguards, check balances, place holds, and document identification as appropriate.
Accept deposits, verify endorsements, and issue receipts.
Accept checks for cashing, identify customers, verify endorsements and balances, and refer requests to branch management for authorization when needed.
Process savings deposits and withdrawals and related duties.
Provide additional customer services, including bank money orders and other services.
Accept loan and other payments.
Balance the cash drawer daily.
Assist with ATM balancing and settlement where applicable, and assist with vault balancing as requested.
Promote bank services, answer banking questions, direct customers to appropriate branch team members, and identify customer needs through profiling.
Contribute to branch goals and sales and service standards as outlined in the branch playbook and by Branch Management.
Demonstrate professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Use the Sales & Service Opportunity tool to track customers introduced to a banker.
Provide night deposit, mail deposit, and safe deposit admittance services as needed.
Maintain positive customer relationships and generate leads to the Personal Banker platform to help grow the branch.
Maintain effective working relationships with bank employees and contribute independently and as a team member.
Attend and successfully complete required training, including virtual, in-person, or online training.
Perform additional duties as required.