Teller

PNC Bank•Montgomery, AL

20d•Onsite

About The Position

As a Teller within PNC's retail organization, you will be based in Montgomery, Alabama, and work in-office. The role focuses on delivering a distinctive customer experience that supports customers’ financial wellbeing and loyalty while increasing their engagement with PNC. You will process customer interactions, explain available financial transaction options, identify banking needs, and refer customers to appropriate products or branch staff. You will also use product and procedural knowledge to resolve customer issues and complete teller and branch operations accurately and efficiently. The position requires following policies and procedures and exercising sound judgment within established limits. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

No prior experience is required.
No degree or diploma is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and ability to create customized customer solutions.
Ability to manage risk and adhere to applicable policies and procedures.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communication
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee life insurance
401(k) with PNC match
Pension plan
Stock purchase plans
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Parental leave
Up to 11 paid holidays each year
7 occasional absence days each year, unless otherwise required by law
Vacation accrual for part-time employees based on hours worked, usable after 90 days of service