Teller

Columbia Bank • Happy Valley, OR

20d • Onsite

About The Position

The Teller is often the first point of contact for clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the role performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and regulations. Tellers also build client relationships through meaningful conversations that uncover financial needs and identify appropriate products and services.

The role handles deposits, withdrawals, cash advances, payments, transfers, check cashing, cash drawer balancing, and other teller transactions. It also supports daily branch tasks that maintain operational integrity, including ATM balancing under double custody, processing night drop deposits and returned mail, balancing negotiable instruments and the credit card machine, and updating lobby materials. Tellers safeguard funds, account for or transfer funds promptly, help resolve client concerns, maintain current knowledge of the bank’s offerings, and refer clients to appropriate business partners.

Requirements

• High school diploma or GED.
• Ability to learn and comply with bank policies, procedures, and systems.
• Exceptional attention to detail and accuracy with numbers, words, and verbal and written instructions.
• Ability and willingness to build relationships with clients and bank associates.

Nice To Haves

• One year of previous banking or customer service experience.
• Bilingual ability.

Responsibilities

• Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash drawer balancing.
• Complete daily branch tasks that maintain branch integrity, such as balancing the ATM using double custody, processing night drop deposits and returned mail, balancing negotiable instruments and the credit card machine, and updating lobby rate sheets and brochures.
• Safeguard cash and ensure prompt accounting for or transfer of funds.
• Anticipate client needs and provide proactive solutions and problem resolution in alignment with the bank’s client service standards.
• Maintain and deepen knowledge of Columbia Bank products and services and stay current on changes.
• Discuss clients’ financial needs and offer appropriate products and services.
• Support branch referral goals by identifying basic banking needs and referring clients to appropriate business partners.

Benefits

• Competitive incentive plan and potential performance-based incentive compensation.
• Professional development through tailored premier banker programs.
• Career growth opportunities.
• Medical, dental, and vision plans for eligible associates.
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance and disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED