Teller

Bank of Hope•Los Angeles, CA

25d•$18 - $22

About The Position

The Bank Teller provides efficient, accurate, and courteous service to customers and assists with their banking needs. Reporting directly to the Operations Manager or Branch Manager, the Teller processes daily transactions, follows operational policies, and delivers customer service. The role involves helping customers with routine account, transaction, and service inquiries; processing deposits, withdrawals, check cashing, loan payments, and money orders; maintaining a balanced cash drawer; and supporting branch operations such as ATM balancing, night deposits, and safe deposit box access. The Teller also identifies opportunities to educate customers about and refer them to bank products and services. The Teller follows bank policies, procedures, and compliance requirements, including security and fraud prevention protocols; monitors and reports suspicious activity; maintains an organized workstation; and completes administrative duties such as updating customer records and assisting with branch audits. The role requires collaboration with branch colleagues, participation in training, and support for other branch functions as needed. This is a full-time position with an hourly salary range of $18.00–$22.00, plus bonus and benefits. Exact compensation may vary based on qualifications, skills, experience, and location.

Requirements

High school diploma.
Excellent written and oral communication skills, with the ability to communicate professionally in writing, in person, and over the phone.
Ability to respond effectively to sensitive inquiries or customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills and willingness to adapt to change in a fast-paced environment.
Basic to intermediate computer and systems knowledge.
Fluent written and verbal English.

Nice To Haves

Some experience in retail sales and customer service functions.
Korean language skills.

Responsibilities

Provide a welcoming, professional, prompt, and courteous customer experience.
Assist customers with routine inquiries about accounts, transactions, and services.
Educate customers about bank products and services and refer them to other team members when appropriate.
Resolve basic customer concerns and escalate complex issues to appropriate branch personnel.
Process deposits, withdrawals, check cashing, loan payments, and money orders accurately and efficiently.
Maintain a balanced cash drawer according to established cash-handling procedures.
Protect the accuracy and confidentiality of transactions and comply with bank policies and regulations.
Assist with branch operations, including ATM balancing, night deposits, and safe deposit box access.
Identify opportunities to cross-sell or upsell products and services to deepen customer relationships.
Follow bank policies, procedures, and compliance requirements, including security and fraud prevention protocols.
Monitor for and report suspicious activity to help safeguard customer accounts and branch assets.
Maintain a clean and organized workstation and ensure supplies and materials are stocked.
Complete administrative tasks, including updating customer records and assisting with branch audits.
Collaborate with branch team members to support smooth daily operations and consistent service delivery.
Participate in training to enhance job knowledge and stay informed about banking products and services.
Support other branch functions, special projects, and tasks during peak times as needed.
Work with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.