Teller

First Commonwealth Bank•Cincinnati, OH

26d

About The Position

As a Teller at First Commonwealth, you will support the mission to improve the financial lives of neighbors and their businesses by delivering a strong customer experience and the Customer Service Promise. You will contribute to daily operations, resolve customer issues from beginning to end, and help the Financial Solutions Center run smoothly and efficiently. The role involves building customer relationships, identifying needs, and connecting customers with financial solutions. You will work with your Manager on your Pathways progression and personal development. Tellers are eligible for quarterly sales and service incentives. The role is divided among operations and compliance (80% of time), growing consumer relationships (5%), deepening existing consumer relationships (5%), and personal development (10%). Customer experience is a priority in every interaction.

Requirements

High school diploma or equivalent.
Two or more years of relevant experience in a client-centric sales environment, with a proven record of exceeding assigned goals, delivering high-level client service, and meeting operational expectations.
Excellent communication skills, a passion for helping others, motivation to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, and the ability to excel in a complex and dynamic environment.
Technological proficiency, including Microsoft Office, internet, mobile technology, and bank systems.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect the privacy and security of customers.
Process daily transactions and remain alert to fraud.
Follow cash-handling, teller-difference, and dual-control guidelines; maintain appropriate drawer, vault, and total Financial Solutions Center cash limits.
Mitigate risk by following First Commonwealth Bank policies, procedures, and processes; ask questions and seek guidance.
Engage customers in productive conversations on inbound calls and at the drive-through.
Use marketing campaigns to inform customers about products and promotions; ask for referrals and advocate for the Refer-A-Friend program.
Partner with the team to identify additional needs-based sales opportunities.
Conduct service-related outbound calls and meet assigned call goals.
Identify partner referrals by asking purposeful questions and obtain unsecured lending certification to identify non-real-estate-secured lending opportunities.
Take ownership of personal development, progress through Pathways, learn the BUILD sales conversation framework, become a subject matter expert on digital products, stay informed through Need2Know and First2Know, and complete required training on time.
Live the company Mission and Core Values and champion the Customer Service Promise.
Support team sales effectiveness by championing BUILD and conducting consistent outbound calling.
Follow through promptly and serve as the single contact for problem resolution.
Follow the “One to say YES, two to say NO” rule and maintain high standards of conduct and account integrity.
Build customer relationships, assess customer needs, and offer financial solutions.