Teller

PNC • Louisville, KY

20d • Onsite

About The Position

As a Teller within PNC's Retail Branch organization, you will be based at the Iroquois Branch in Louisville, Kentucky. The role delivers customer experiences intended to improve customers’ financial wellbeing and build loyalty while increasing share of wallet. You will process customer interactions, explain available alternatives for financial transactions, identify banking opportunities, and make appropriate referrals.

PNC is an in-office company. The position requires applying product and procedural knowledge to resolve customer problems and following policies and procedures with sound judgment. Teller and branch daily operations and maintenance transactions must be completed accurately and efficiently. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Prior experience is not required.
• No university or college degree, high school diploma, or GED is typically required for the primary duties; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Required certifications: none.
• Required licenses: none.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Spanish-speaking ability is preferred.

Responsibilities

• Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for financial interactions.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures, demonstrating sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
• Between 15 and 25 vacation days each year, depending on career level and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed