Teller

Ameris Bank•Savannah, GA

23d

About The Position

The Teller provides prompt and efficient customer service, operates the teller drawer, and accurately processes transactions. The role identifies customer needs, cross-sell and up-sell opportunities, and makes referrals within the branch. It also includes assisting team members, handling complex and specialized transactions, and completing other assigned projects and duties. Tellers may provide backup support to other branches, assist and train colleagues, mentor teammates, and perform branch sales and service functions as needed.

Requirements

Ability to perform accurate transactions.
Successful completion of the Teller training program and a passing score on the training post-test.
Demonstrated commitment to customer service excellence and ability to meet or exceed sales and service objectives.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.
One or more years of customer service experience.
High school diploma or GED.

Nice To Haves

Cash-handling or sales experience.
Bachelor’s degree in finance or a related field.

Responsibilities

Provide prompt, professional service to customers and prospective customers.
Operate the teller drawer and perform advanced teller functions, including researching cash discrepancies and handling complex customer transactions.
Investigate the root causes of complex customer service issues and identify and implement resolutions.
Meet defined sales and service goals.
Maintain working knowledge of banking products and promotions.
Process accurate transactions, balance the drawer each day, and verify cash totals.
Scan daily proof work to the remote capture machine.
Identify customer needs and cross-sell and up-sell opportunities, and make referrals within the branch.
Ensure adequate currency and coin supplies.
Provide backup support to other branches as needed.
May assist with training colleagues and serve as a mentor.
May perform branch sales and service functions as needed.
Practice ethical sales behaviors consistent with the Bank’s values of integrity and honesty, and act in customers’ best interests when offering additional products and services.
Perform other projects and duties as assigned.

Benefits

Medical, dental, and vision insurance, with the bank absorbing a major portion of healthcare costs; coverage eligibility begins the first of the month following 30 days of employment.
Life insurance at no additional cost to employees.
Accidental death and dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee stock purchase plan.
401(k) retirement plan with a 50% match on the first 8% of employee contributions.
Flexible spending accounts.
Health savings account.
Health reimbursement arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee assistance program.
Employee advocacy program.
Tickets at Work entertainment discounts.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee resource groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.
Employee banking perks.