Teller

Bank of Greene•Kingston, NY

23d

About The Position

The Teller accurately and efficiently processes and records routine transactions for bank customers, including cashing checks, accepting deposits, processing withdrawals, and receiving loan payments. The role also promotes and advises customers on the bank’s products and services. The position is in the Branch Department, with location varying as needed, and reports to the Branch Manager. It does not supervise other employees. This is a Grade 7, non-exempt position. Employees must comply with bank procedures, internal controls, safety and security practices, and applicable Bank Secrecy Act (BSA) and related compliance requirements. Before assuming duties, employees receive training on reporting and logging large currency transactions and monetary instrument sales. Employees must promptly report suspicious activity and transactions outside a customer’s normal account activity.

Requirements

High school diploma or equivalent.
One year of cash handling experience.
One year of customer service experience.
Good interpersonal, communication, and computer skills.
Meet applicable bank compliance requirements, including those under the BSA/AML/CIP/OFAC Program.

Responsibilities

Accept cash and checks for deposit and check deposit slips for accuracy.
Identify customers, validate checks, and cash checks.
Process cash withdrawals.
Receive and verify loan payments.
Perform customer services such as ordering checks and bank cards.
Prepare official checks and money orders and perform other specialized tasks.
Record transactions promptly and accurately in compliance with bank procedures.
Answer customer questions about checking and savings accounts and other bank products.
Seek to resolve customer account issues and problems.
Explain and promote bank products and services.
Identify referral opportunities and make relevant referrals.
Balance cash and checks in the teller cashbox at the end of the day.
Maintain the confidentiality of information obtained.
Comply with internal controls, bank policies and procedures, and branch safety and security practices.
Participate in training to maintain and acquire knowledge and skills.
Complete required BSA and related compliance training and report suspicious transactions or activity to the immediate supervisor or BSA Officer.
Become familiar with customers’ account activity and report transactions outside their normal activity.