Teller

PNC•Montgomery, AL

21d•Onsite

About The Position

As a Teller within PNC's retail organization, based in Montgomery, AL, you will deliver a customer experience focused on improving customers’ financial wellbeing and building loyalty. You will process a variety of customer interactions, explain available options for financial transactions, identify banking opportunities, and make referrals to branch staff as appropriate. The role is performed in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is typically required at this level; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach, including prioritizing customer needs and satisfaction in business decisions and creating customized customer solutions.
Ability to assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer interactions intended to improve financial wellbeing and create customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage with a Health Savings Account feature, depending on eligibility
Dental and vision options
Employee life insurance
401(k) with PNC match
Pension and stock purchase plans
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Parental leave
Up to 11 paid holidays each year
Up to 7 occasional absence days each year, unless otherwise required by law
Vacation accrual for part-time employees based on hours worked, with use after 90 days of service