Teller

KeyBank • Eugene, OR

27d • $18 - $23 • Onsite

About The Position

As a Teller, you provide in-person service to new and existing clients at a branch, assisting with account transactions and servicing needs while identifying and resolving client issues. You listen for financial wellness needs during client conversations and connect clients with a Banker for deeper conversations. The role supports clients’ financial journeys by helping them use financial wellness tools and by educating them about relevant banking products and access channels.

You are responsible for accurately and efficiently performing teller functions, balancing a cash drawer, and following compliance, audit, and security procedures. You attend in-person morning huddles and end-of-day debriefs, keep current on product guides, fees, and policies, and follow KeyBank’s policies and Code of Conduct. Work on Saturdays may be directed by management. The position is based in a branch at 975 Oak Street, Eugene, Oregon.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment when handling clients and transactions.
• Strong sales and service skills, including educating clients about products and access channels.
• Strong work ethic and high integrity.
• Excellent time-management skills.
• Ability to manage client accounts accurately and securely and process transactions correctly.
• Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance cash drawers.
• Ability to maintain accurate, organized records.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures.
• Awareness of techniques for detecting and preventing fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.
• Ability to meet the stated physical demands, including prolonged standing, frequent hand use and reaching, and occasional bending and lifting.

Nice To Haves

• Notary license.

Responsibilities

• Provide an excellent in-person client experience and assist clients with account transactions and servicing needs.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating them as needed.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients pursue financial goals using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Maintain knowledge of product guides, fees, and policies.
• Work on Saturdays as directed by management.
• Follow KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
• Perform other duties as assigned; duties and responsibilities may change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED