Teller
About The Position
Synergy Bank is seeking a customer-focused, detail-oriented Teller to join its retail banking team. The Teller I serves as a primary point of contact for customers, accurately processing financial transactions while delivering exceptional service and identifying opportunities to recommend banking products and services that meet customer needs. Successful candidates demonstrate strong communication, professionalism, cash-handling accuracy, problem-solving abilities, and a commitment to building positive customer relationships. The position is located at the Main branch in Houma, Louisiana, and is listed as 40 hours per week.
Requirements
- At least 6 months of customer service experience.
- Previous cash-handling experience.
- High school diploma or GED equivalent.
Nice To Haves
- Associate degree in Business, Finance, Accounting, Management, or a related field.
- Customer service experience in banking, retail, hospitality, financial services, sales, or another service-oriented environment.
- Prior leadership, team lead, supervisory, or management experience.
- Experience handling cash and balancing transactions.
- Strong interpersonal, communication, and relationship-building skills.
- Ability to work accurately in a fast-paced environment while maintaining attention to detail.
- Proficiency with computers, financial systems, and basic business software applications.
Responsibilities
- Deliver Synergy Bank's standard of excellent customer service during every customer interaction.
- Build and maintain positive customer relationships through courteous, professional, and efficient service.
- Identify customer needs and promote applicable bank products and services.
- Answer customer inquiries in person and by telephone in accordance with the bank's service standards.
- Resolve routine customer concerns while maintaining a positive and welcoming banking environment.
- Accurately process deposits, withdrawals, transfers, payments, and other financial transactions.
- Receive cash and checks for deposit, verify amounts, examine endorsements, and enter transactions into applicable systems.
- Cash checks and process withdrawals after verifying customer identity, signatures, and account balances.
- Process ATM and night deposit transactions, loan payments, utility payments, IRA and HSA contributions, mail deposits, and other teller transactions.
- Prepare and verify official checks and other negotiable instruments.
- Place account holds in accordance with Regulation CC and bank procedures.
- Complete Currency Transaction Reports (CTRs) accurately and within required timeframes.
- Maintain honesty, integrity, confidentiality, and ethical conduct.
- Help protect customers and the bank from fraud, counterfeit activity, elder financial exploitation, unfair, deceptive, or abusive practices, and other suspicious activities.
- Follow bank policies, procedures, regulatory requirements, and internal controls.
- Promptly report suspicious activity, operational concerns, and equipment malfunctions.
- Maintain an accurate cash drawer and balance it throughout the day and at the end of each shift.
- Verify cash totals against system-generated proof sheets and immediately report discrepancies.
- Accurately count currency and coin while meeting established balancing standards.
- Keep teller stations organized, secure, and properly stocked with required forms and supplies.
- Assist other departments and team members as requested by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
