Teller

First Interstate•Aberdeen, SD

26d•Onsite

About The Position

The Teller is responsible for daily teller transactions in the branch lobby and drive-up locations. The role delivers outstanding client service and develops and maintains client relationships by recognizing opportunities to refer clients to additional products and other lines of business. The Teller processes a variety of client account transactions and requests, responds to questions in person and by telephone, and supports branch operations, security, and service goals. The position requires handling confidential information, accuracy, attention to detail, and regular, predictable attendance. Work hours vary based on scheduling and business need, and travel is required as needed.

Requirements

High School Diploma or General Education Degree (GED) required.
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Exceptional attention to detail.
Ability to perform each essential duty satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.
Regular and predictable attendance is required.
Travel as needed.

Nice To Haves

Experience in a cash handling role is preferred.

Responsibilities

Process deposits and loan payments, cash checks, process savings withdrawals, record night and mail deposits, sell cashier’s checks, and redeem savings bonds.
Answer clients’ questions in person and over the telephone.
Process additional transactions as needed, including preparing currency transaction reports.
Identify basic cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Complete special client requests, such as closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.
Reconcile the cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
Comply with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
Maintain client confidentiality and protect bank operations by cautioning others regarding potential breaches.
Attend training sessions to enhance job knowledge.
Support client service and bank success by welcoming new or different requests and helping team members accomplish results.
Demonstrate basic product knowledge and proficiency with client-facing systems.
Complete work accurately with minimal errors.
Participate in volunteer activities.
Perform other duties as assigned.