Teller

PNC • Surfside, FL

21d • Onsite

About The Position

As a Teller within PNC's Retail Bank organization, based in Surfside, Florida, you will deliver customer experiences focused on financial wellbeing and loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. The position is in-office. Spanish speaking is preferred.

The role requires applying product and procedural knowledge to address customer problems and following policies and procedures with sound judgment. You will help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Requirements

• Prior experience is not required.
• No university or college degree, high school diploma, or GED is typically required for primary duties; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• No required certifications.
• No required licenses.
• Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.

Nice To Haves

• Spanish speaking ability; Spanish language assessment is preferred.
• Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

• Deliver customer experiences aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for financial interactions.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers about options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and demonstrate sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs that are fully paid.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• 15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed