Teller

First Commonwealth Bank•DuBois, PA

26d

About The Position

As a Teller at First Commonwealth, you will support the company’s mission to improve the financial lives of neighbors and their businesses. You will contribute to a positive customer experience, handle day-to-day operations, solve customer problems from beginning to end, and help keep the Financial Solutions Center running smoothly and efficiently. You will build relationships, identify opportunities to provide financial solutions, and engage customers in conversations to assess their needs. You will work with your Manager on your Pathways progression and personal development. Tellers are eligible for quarterly sales and service incentives. The role is divided among championing operations and compliance (80% of time), growing consumer relationships (5%), deepening consumer relationships (5%), and personal development (10%). Customer experience is central to every interaction.

Requirements

High school diploma or equivalent.
Two or more years of relevant experience in a client-centric sales environment, with a proven record of exceeding assigned goals, delivering a high level of client service, and meeting operational expectations.
Excellent communication skills; passion for helping others; motivation to learn; solutions-based sales skills; professionalism; resourcefulness; exceptional relationship-building skills; and ability to excel in a complex, dynamic environment.
Technological proficiency, including Microsoft Office, the internet, mobile technology, and bank systems.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect the privacy and security of customers.
Process daily transactions and remain alert to fraud.
Follow cash-handling, teller-difference, and dual-control guidelines; maintain appropriate drawer, vault, and total Financial Solutions Center cash limits.
Mitigate risk by following company policies, procedures, and processes, and ask questions or seek guidance when needed.
Engage customers through inbound calls and at the drive-through; use marketing campaigns to inform customers about products and promotions.
Ask for referrals and promote the Refer-A-Friend program; partner with the team to identify additional needs-based sales opportunities.
Conduct service-related outbound calls and meet assigned call goals.
Identify partner referrals by asking purposeful questions and obtain unsecured lending certification to identify non-real-estate-secured lending opportunities.
Take ownership of personal development, progress through Pathways, learn the BUILD and BUILD 2.0 sales conversation framework, become an expert on digital products, stay informed through Need2Know and First2Know, and complete required training on time.
Live the company Mission and Core Values and champion the Customer Service Promise: Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity, and Obsess with Yes.
Support team sales effectiveness and efficiency by championing BUILD and conducting consistent outbound calling.
Follow through promptly and serve as the single contact for problem resolution; follow the “One to say YES, two to say NO” rule.
Maintain high standards of conduct and account integrity for oneself and the team.