Teller

PNC Bank•Lorain, OH

22d•Onsite

About The Position

As a Teller in PNC's Retail Branch organization, based in Cleveland, Ohio, you will deliver customer experiences focused on financial wellbeing and loyalty. You will process customer interactions, educate customers about financial transaction options, identify banking opportunities, and make referrals to appropriate branch staff. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The position requires applying product and procedural knowledge to resolve customer problems, following policies and procedures, and using sound judgment within established limits. You will also support efficient and accurate completion of teller and branch daily operations and maintenance transactions. Successful employees are expected to focus on customers and effectively manage risks in keeping with PNC's Enterprise Risk Management Framework.

Requirements

No prior experience is required.
No degree, diploma, GED, certification, or license is required.
Demonstrate appropriate knowledge, skills, and abilities for the role.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support customers’ financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Conduct lobby engagement activities and position PNC products to meet customer needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service