Teller

WESTAMERICA BANK•Midpines, CA

19d•$17 - $18

About The Position

Under direct supervision, the Teller provides quality customer service and promotes the sale of bank services and products. The role supports customer transactions, sales referrals, branch operations, security procedures, and compliance requirements. The position is scheduled for 40 hours per week and generally works in an office environment, with occasional duties outside the typical office setting. The employee may occasionally encounter moving mechanical parts; noise levels are usually moderate. The Teller is expected to protect Bank assets, make sound decisions, maintain accuracy and compliance, respond constructively to feedback, and take responsibility for the quality and quantity of work. Accurate transactions are important to branch cash balances, teller incentive payouts, and customer satisfaction.

Requirements

Good customer relations skills.
Basic math skills.
Ability to accurately count and dispense funds.
Ability to communicate clearly, write, hear, and talk with coworkers and customers.
Ability to handle customer questions and challenging interactions professionally.

Responsibilities

Deliver the bank’s five points of service to external customers and adhere to QIS standards.
Communicate clearly and effectively with coworkers and contribute to team success.
Promote bank services, meet an average sales goal of $110 per FTE per month, and cross-sell appropriate products and services.
Contribute to key initiatives and, at the direction of the CSM, make outbound sales and service calls to customers and prospects.
Meet established standards for accuracy and compliance while following bank policies and procedures.
Keep unlocated cash differences, operating losses, and BSA errors within established limits.
Follow control-consciousness policies and procedures and branch security procedures for opening, closing, and daily operations.
Under the CSM’s direction, support daily operational tasks, which may include processing Branch Capture, certifications, cash shipments, and balancing the ATM and vault.
Meet attendance guidelines.
Use good judgment to protect Bank assets while providing excellent customer service; respond to constructive feedback and correct identified concerns.
Complete regulatory tutorials and correctly answer regulatory questions during audits or branch reviews.
Accurately count and dispense funds, recognize cross-selling opportunities, respond positively to challenging customers, and maintain service standards.