Teller

PNC • Georgetown, TX

19d • Onsite

About The Position

At PNC, a Teller delivers a customer experience focused on improving financial wellbeing and building customer loyalty. The role processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. The position is based at PNC’s Georgetown West Branch in Georgetown, Texas, and is in-office. Spanish bilingual ability is preferred.

The Teller uses product and procedural knowledge to address customer needs and problems, engages customers in the lobby, and helps them use technology, tools, and resources to manage financial transactions. The role also completes daily teller and branch operations and maintenance transactions accurately and efficiently while following applicable policies and procedures and exercising sound judgment within established limits.

Requirements

• Prior experience is not required.
• No university or college degree, high school diploma, or GED is required for primary duties; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, customer needs assessment, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
• No required certifications.
• No required licenses.

Nice To Haves

• Bilingual Spanish is preferred.
• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

• Deliver a customer experience aimed at improving financial wellbeing and creating customer loyalty.
• Process a variety of customer interactions and educate customers on alternatives for financial interactions.
• Identify banking opportunities and make appropriate referrals to branch staff.
• Conduct lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and demonstrate sound judgment within established limits.
• Complete daily teller and branch operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• Between 15 and 25 vacation days each year, depending on career level and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed