Teller

Columbia Bank•Sumner, WA

24d•Onsite

About The Position

As the first point of contact for most clients, Tellers help deliver the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller ensures banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The role maintains and enhances client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services. The Teller performs client transactions and cash-handling functions accurately and confidentially, and supports daily tasks that maintain branch integrity. The role mitigates risk by safeguarding cash and promptly accounting for or transferring funds. Tellers interact with internal and external clients, anticipate needs, and provide proactive solutions and problem resolution. They maintain current knowledge of the bank’s products, services, and changes, discuss customers’ financial needs, offer appropriate products and services, and support branch referral goals by referring basic banking needs to the appropriate business partner. This role is fully onsite at the posted location: 15104 Main Street, Sumner, WA 98321. The pay range is $18.00–$23.00 per hour. The selected candidate’s rate depends on factors including job-related knowledge, skills, experience, education, and geographic location. The role may also be eligible for performance-based incentive compensation; details will be provided during recruitment.

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing the cash drawer.
Perform and support daily branch-integrity tasks, such as using double custody when balancing the ATM, processing night-drop deposits, balancing negotiable instruments, processing returned mail, balancing the credit card machine, and updating lobby rate sheets and brochures.
Mitigate risk by safeguarding money in the cash drawer and promptly accounting for or transferring funds.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in alignment with the bank’s Breakthrough Client Service Standards.
Maintain and enhance client relationships through meaningful conversations that uncover client needs.
Keep current on Columbia Bank products and services and changes to them.
Discuss and uncover customers’ financial needs to identify and offer appropriate products and services.
Support branch referral goals by identifying basic banking needs and referring them to the appropriate business partner.
Perform banking transactions accurately, ethically, and in compliance with bank procedures and banking regulations.

Benefits

Competitive incentive plan and potential performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Eligible associates receive medical, dental, and vision coverage.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.