Teller

Columbia Bank • Walla Walla, WA

20d • Onsite

About The Position

As the first point of contact for most clients, Tellers help deliver the bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The role also maintains and strengthens client relationships through meaningful conversations that uncover needs and identify opportunities to offer bank products and services.

The Teller performs client transactions and cash-handling functions accurately and confidentially, supports daily tasks that maintain branch integrity, and mitigates risk through proper safekeeping and accounting of funds. The role interacts with internal and external clients, provides proactive solutions and problem resolution, stays current on the bank’s products and services, and supports branch referral goals by connecting clients with appropriate business partners.

This position works fully onsite at 680 W Rose Street, Walla Walla, WA 99362. The pay range is $18.00–$20.00 per hour. The selected candidate’s pay rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation.

Requirements

• High school diploma or GED.
• Ability to learn and comply with all bank policies, procedures, and systems.
• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

• One year of previous banking or customer service experience.
• Bilingual ability.

Responsibilities

• Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash drawer balancing.
• Complete daily tasks that maintain branch integrity, such as balancing the ATM using double custody, processing night drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
• Mitigate risk by safely securing cash in the drawer and promptly accounting for or transferring funds.
• Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution consistent with the bank’s Breakthrough Client Service Standards.
• Maintain knowledge of Columbia Bank products and services and stay current on changes.
• Discuss and uncover customers’ financial needs to identify and offer appropriate products and services.
• Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

• Competitive incentive plan with rewards based on performance.
• Professional development through tailored premier banker programs.
• Career growth paths.
• Eligible associates receive medical, dental, and vision coverage.
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED