Teller

Columbia Bank•Walla Walla, WA

22d•$18 - $20•Onsite

About The Position

As the first point of contact for most clients, the Teller helps deliver Columbia Bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and regulations. The role also maintains and enhances client relationships through meaningful conversations that uncover financial needs and identify opportunities to offer appropriate products and services. The Teller supports daily branch operations and risk controls, handles and safeguards cash, maintains knowledge of the bank's products and services, resolves client issues, and makes referrals to appropriate business partners. This position works fully onsite at the posted location: 680 W Rose Street, Walla Walla, WA 99362.

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing the cash drawer.
Perform and support daily branch tasks that maintain branch integrity, including balancing the ATM using double custody, processing night-drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
Mitigate risk by safeguarding cash in the drawer and promptly accounting for or transferring funds.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in alignment with the bank's Breakthrough Client Service Standards.
Continuously deepen knowledge of Columbia Bank products and services and stay current on changes.
Discuss and uncover clients' financial needs to identify and offer appropriate products and services.
Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

Competitive incentive plan; the role may be eligible for performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities and clear paths toward professional goals.
Eligible associates scheduled to work at least 30 hours weekly receive comprehensive medical, dental, and vision coverage.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.