Teller

Southwest Heritage Bank•Tucson, AZ

21d

About The Position

The Teller performs routine and intermediate branch and customer service duties. The role accepts retail and commercial checking and savings deposits, processes loan payments, cashes checks and withdrawals, assists with night depository duties, and supports customer relationships by referring customers to appropriate staff for new services. Tellers provide customer service, process account activity, handle cash and related transactions, and follow bank policies and applicable regulations.

Requirements

High school diploma or GED.
At least 1 year of teller experience.
Basic typing and PC skills sufficient to meet the position’s production needs.
Effective oral, written, and interpersonal communication skills, including the ability to follow instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly with customers and team members.
Ability to handle routine problems involving multiple facets and variables in non-standardized situations.
Effective organizational and time management skills.
Ability to perform duties under general supervision.

Responsibilities

Receive retail and commercial checking and savings deposits, verify that required documents are properly completed, and issue receipts.
Cash checks, process withdrawals and cash advances, verify authorization and transaction limits, and consult a supervisor about questionable items.
Use a personal computer to process account activity, determine balances, and resolve problems within authorized limits.
Issue official checks.
Assist with opening and closing the vault and balancing vault currency and coin, as needed.
Assist with night depository duties, including logging bags, processing deposits, preparing change orders, issuing receipts, and returning bags to customers.
Perform safe deposit duties by controlling access and assisting customers.
Accept loan payments.
Process address changes, check orders, outgoing wire transfers, incoming and outgoing collections, debit card orders, change orders, and deposit slip corrections.
Balance the cash drawer daily and verify cash sold to the vault.
Provide effective customer service and resolve problems within authorized limits.
Answer telephones and direct callers to appropriate bank personnel.
Represent the Bank at community, civic, and community reinvestment functions as needed to enhance the Bank’s image and develop business.
Comply with Bank policies and procedures and applicable state and federal banking regulations.
Maintain good customer relations and refer customers to appropriate staff for new services.