Teller

KeyBank•Guilderland, NY

18d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients, assist with account transactions and servicing needs, and identify and resolve client issues. Through conversations, you listen for financial needs and connect clients with a Banker for deeper financial wellness discussions. You also help clients pursue their financial goals using available financial wellness tools, while contributing to a strong client experience in the branch. The role requires accurate and efficient teller operations, including cash handling, balancing a cash drawer, and following compliance, audit, and security procedures. Tellers attend in-person morning huddles and end-of-day debriefs, keep current on product guides, fees, and policies, and work Saturdays as directed by management. Other duties may be assigned or changed. The position is based in a branch and may occasionally require operating a motor vehicle with a valid driver’s license.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Strong work ethic and high level of integrity.
Excellent time management skills.
Ability to accurately and securely process cash transactions and balance a cash drawer.
Ability to maintain accurate and organized transaction records.
Ability to identify and resolve client servicing issues.
Understanding of and ability to follow banking regulations and security procedures.
Ability to communicate face to face and by phone with clients.
Ability to occasionally operate a motor vehicle with a valid driver’s license.
Ability to meet the stated physical demands, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and lifting items weighing up to 30 pounds.

Nice To Haves

Notary license.
Strong sales and service skills, including educating clients about products and access channels such as ATMs, online banking, and telephone banking.
Knowledge of techniques to detect and prevent fraudulent activities.
Ability to collaborate effectively with teammates.

Responsibilities

Provide an excellent in-person client experience and assist clients with account transactions and servicing needs.
Identify, address, and escalate client servicing issues as appropriate.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients work toward financial goals using financial wellness tools.
Perform teller functions efficiently, effectively, and accurately.
Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
Review product guides, fees, and policies to remain current on bank offerings.
Attend in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and the bank.
Perform other duties as assigned.