Teller

F&M Bank•Defiance, OH

20d

About The Position

F&M is seeking a teller to handle customer financial transactions accurately and securely while building lasting customer relationships. The role supports the bank’s service standards, helps customers understand products and services, and identifies opportunities to refer customers to branch representatives. Tellers work as part of a team and support daily operations and management requests. The position is scheduled Monday through Saturday, generally with a day off, and may include occasional extended hours to accommodate business needs. It is a non-exempt, hourly position at Pay Grade A.

Requirements

High school diploma or equivalent, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.
Ability to comply with bank policies, procedures, and applicable regulatory requirements.

Responsibilities

Process customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, explain products and services, refer customers to branch representatives, and meet referral production goals.
Reconcile cash drawers at the end of shifts; count and package coins and currency; and turn excess or damaged currency in to the head teller.
Track, record, report, and store transaction information and special requests.
Provide friendly, high-quality customer service and answer customer questions.
Follow bank procedures and security protocols and comply with applicable bank policies and regulatory requirements.
Complete applicable compliance testing satisfactorily.
Work with other tellers to complete daily tasks and support management with special requests as needed.
Perform other duties as assigned.
Comply with Bank Secrecy Act requirements, including accurate completion of Currency Transaction Reports when applicable, Anti-Money Laundering requirements, Office of Foreign Assets Control requirements, and the USA PATRIOT Act.
Follow customer identification and customer due diligence procedures and report suspicious activities to the BSA Department.
Adhere to attendance and break policies and communicate anticipated time off or break-time changes to a supervisor.