Teller

PNC Bank • Scottsdale, AZ

23d • Onsite

About The Position

As a Teller in PNC's Retail Banking organization, based in Scottsdale, Arizona, you will help deliver a distinctive customer experience that supports customers' financial wellbeing and loyalty. You will handle a range of customer interactions, explain available financial transaction options, identify banking opportunities, and make appropriate referrals to branch staff. The role includes engaging with customers in the lobby and helping them use technology, tools, and resources to manage their financial transactions. You will use product and procedural knowledge to resolve customer problems and follow policies and procedures with sound judgment. You will also help ensure daily teller and branch operations and maintenance transactions are completed accurately and efficiently. PNC describes this position as in-office. Spanish speaking is preferred.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Prior experience is not required.
• No degree, high school diploma, GED, or significant experience or product knowledge is typically required for the primary duties.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

• Spanish speaking ability.
• Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies in accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver a customer experience that promotes financial wellbeing and customer loyalty.
• Process a variety of customer interactions.
• Educate customers about alternatives available for their financial interactions and options for managing transactions using technology, tools, and resources.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and exercise sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed