Teller

Hills Bank•Iowa City, IA

20d

About The Position

The Teller directly serves bank customers by handling paying and receiving functions, including transactions involving savings, checking, credit, mortgage, and consumer loan accounts. The role also provides related services such as issuing official checks and money orders, redeeming bonds, and referring customers to other bank departments when appropriate. Tellers are responsible for delivering high-quality customer service, balancing their cash drawer daily, and following applicable bank procedures and compliance regulations. Hills Bank provides a designated career path and detailed training program. New Tellers begin with foundational and teller training, shadow experienced coworkers at their branch, and progress to more advanced teller responsibilities and training in other areas of the bank. Employees must complete the training and evaluation requirements needed to advance from Teller 1 through Teller 3. This is a full-time position averaging 40 hours per week. The schedule is Monday through Friday, with availability between 8:15 a.m. and 5:45 p.m., and every other Saturday morning from 8:15 a.m. to 12:15 p.m. The starting wage is $17.00 per hour, with a comprehensive and competitive benefits package. The position is eligible for a Spanish proficiency pay differential.

Requirements

Preferably a high school degree or equivalent.
One to two years of experience in a related position; retail experience with cash handling is preferred.
Computer skills and ability to use office equipment.
Dexterity to count money.
Ability to lift 50 pounds.
Successfully complete all training and evaluation requirements in the Retail Teller Career Path for progression from Teller 1 to Teller 2 to Teller 3.
Participate in at least three bank-sponsored or community events annually.

Nice To Haves

High school degree or equivalent.
Retail experience with cash handling responsibilities.

Responsibilities

Provide exceptional customer service and handle customer inquiries, requests, and problems courteously and with good judgment.
Process checking and savings transactions, mortgage and consumer loan payments, credit card transactions, and other bank transactions.
Issue official checks, money orders, and bank checks; redeem bonds; and assist customers with additional services.
Verify and record information as required by bank policies and procedures, and maintain the confidentiality of customer account information.
Follow applicable teller procedures and laws and regulations, including bank secrecy, privacy, and funds availability requirements.
Open the night deposit vault, log and distribute its contents, and process deposits and other transactions using dual control.
Assist customers with access to safe deposit boxes while following bank procedures.
Receive and answer telephone inquiries from customers and internal staff about customer and bank accounts.
Maintain adequate working funds, count and verify currency, and balance the assigned cash drawer daily with minimal variances.
Help supervisors reconcile errors or discrepancies and purchase working money supplies when needed.
Identify customer financial-service needs, explain products and promotions, cross-sell services, and refer customers to appropriate bank departments.
Use the bank's Customer Relationship Management system to personalize interactions, manage referrals, and record customer opportunities and interactions.
Participate in retail product campaigns, office events, promotions, and at least three bank-sponsored or community events annually.
Support other bank activities and perform other duties as assigned.