Teller

Bank of Hope•Northridge, CA

24d

About The Position

The Bank Teller provides efficient, accurate, and courteous service while helping customers with their banking needs. Reporting directly to the Operations Manager or Branch Manager, the Teller processes daily transactions, follows operational policies, and delivers customer service. The role includes assisting customers with routine account, transaction, and service inquiries; resolving basic concerns and escalating complex issues; processing deposits, withdrawals, check cashing, loan payments, and money orders; and maintaining a balanced cash drawer. The Teller also supports branch operations, follows compliance and security procedures, identifies suspicious activity, maintains an organized workstation, completes administrative tasks, and collaborates with branch colleagues to meet branch goals.

Requirements

High school diploma.
Excellent written and oral communication skills, with the ability to communicate effectively and project a professional image in writing, in person, and over the phone.
Ability to respond effectively to sensitive inquiries or customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills and willingness to adapt to change in a fast-paced environment.
English written and verbal fluency.
Basic to intermediate computer and systems knowledge.

Nice To Haves

Some experience in retail sales and customer service functions.
Korean language skills.

Responsibilities

Provide welcoming, professional, prompt, and courteous customer service.
Assist customers with routine inquiries about accounts, transactions, and services.
Educate customers about bank products and services and refer them to other team members when appropriate.
Resolve basic customer concerns and escalate complex issues to appropriate branch personnel.
Process deposits, withdrawals, check cashing, loan payments, and money orders accurately and efficiently.
Maintain a balanced cash drawer using established cash-handling procedures.
Protect the accuracy and confidentiality of transactions while complying with bank policies and regulations.
Assist with ATM balancing, night deposits, and safe deposit box access.
Identify opportunities to cross-sell or upsell products and services.
Follow bank policies, procedures, compliance requirements, security protocols, and fraud-prevention measures.
Monitor and report suspicious activity to help safeguard customer accounts and branch assets.
Maintain a clean, organized workstation and ensure supplies and materials are ready for use.
Complete administrative tasks, including updating customer records and assisting with branch audits.
Collaborate with branch team members to support smooth operations and consistent service delivery.
Participate in training to enhance job knowledge and stay informed about banking products and services.
Assist with other branch functions, special projects, and tasks during peak times as needed.
Work with the Branch Manager, Operations Manager, and team members to achieve branch goals and maintain a positive team culture.