Part - Time Teller (20 Hours) - Citicorp Center Branch
About The Position
The Teller is an entry-level position responsible for assisting with branch activities, delivering day-to-day client-facing services, and processing transactions in coordination with the Customer Service function. The role’s overall objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions. The position serves as clients’ first point of contact, handles banking transactions and cash, identifies referral opportunities, and educates clients about Citi’s digital and self-service options. The Teller is expected to meet client needs, manage concerns, maintain knowledge of accounts and products, and follow policies and regulatory procedures to safeguard client and bank assets. The role also requires sound risk judgment, compliance with applicable requirements, and transparent escalation and reporting of control issues.
Requirements
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
- High school diploma or equivalent.
Nice To Haves
- Previous relevant experience preferred.
Responsibilities
- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
- Perform efficient and accurate banking transactions, manage the branch’s cash supply, handle incoming and outgoing cash deposits, and maintain branch vault cash.
- Identify referral opportunities for new products and services based on clients’ financial goals.
- Educate clients on digital and self-service opportunities offered by Citi.
- Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
- Ensure client needs are met, manage client issues and concerns, and escalate them as needed.
- Maintain working knowledge of client accounts and new and existing products and services.
- Provide an exceptional client experience while fulfilling clients’ needs, with performance measured by specific metrics.
- Assess risk in business decisions, protect the firm’s reputation and assets, comply with applicable laws, rules, regulations, and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid vacation
- Paid sick leave
- Paid holidays
- Discretionary and formulaic incentive and retention awards may be available to eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
