Teller

PNC•Philadelphia, PA

22d•Onsite

About The Position

The Teller delivers a customer experience intended to improve customers’ financial wellbeing and build loyalty while increasing share of wallet. The role processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. Tellers engage with customers in the lobby, present PNC products that may meet their needs, and help customers use technology, tools, and resources to manage transactions. They use product and procedural knowledge to resolve customer problems and follow policies and procedures while exercising sound judgment. The role also supports efficient and accurate teller and branch daily operations and maintenance transactions. This is a full-time, in-office position in PNC’s retail organization, based at the City View Branch in Philadelphia, Pennsylvania. PNC describes its in-office environment as supportive and focused on helping employees thrive and achieve balance. The position does not require prior experience, a degree, certifications, or licenses. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is required for this role level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Demonstrate the ability to assess and manage risks in support of PNC’s Enterprise Risk Management Framework.
Relevant skills and competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customers’ needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.