Teller

Community Financial System, Inc. • Village of Hannibal, NY

20d • Onsite

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes routine financial transactions, maintains cash accuracy, and supports customers with everyday banking needs. Tellers listen to understand customer needs, explain products, services, and digital tools, and refer customers to appropriate branch partners. They follow security and compliance standards and help protect the operational integrity of the branch.

The position also supports lobby and customer flow, answers telephone inquiries, collaborates with branch colleagues, and contributes to a positive and inclusive work environment. Tellers may provide support at other nearby branches to help maintain staffing and service levels, and must attend training, meetings, and professional development activities as required. The role is 30 hours per week. Compensation is commensurate with experience, with a potential annual merit increase; the listed hourly range is $16.50–$21.53.

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, and ability to learn and navigate banking systems.
• Ability to build trust, demonstrate professionalism, and remain composed in sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistently demonstrate the company's core values of Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be 18 years of age or older.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches, training sessions, meetings, professional development programs, and company-sponsored events as required.
• Ability to stand, walk, or sit; use hands and fingers; handle or feel; reach with hands or arms; and speak and hear. May occasionally need to lift or move up to 25 pounds. Close vision and ability to focus are required.

Nice To Haves

• Prior customer service and/or banking experience preferred.

Responsibilities

• Welcome customers as the first point of contact and provide friendly, accurate, and efficient service.
• Process routine transactions such as deposits, withdrawals, payments, and check cashing, verifying customer identity and available funds.
• Balance the cash drawer and perform transactions precisely within established guidelines.
• Engage customers to understand transactional needs and direct them to appropriate team members or services.
• Educate customers about digital banking tools and self-service options.
• Assist with routine inquiries and concerns, escalating complex issues as appropriate.
• Support lobby management and customer flow, including guiding customers to the appropriate team member or service area.
• Answer incoming telephone calls promptly and professionally and provide or direct assistance according to bank standards.
• Collaborate with branch colleagues to support branch operations and customer experience goals.
• Model strong service behaviors and support branch goals through customer engagement and needs-based discussions.
• Protect customer and bank information and follow security, authentication, dual-control, fraud-prevention, and cash-handling procedures.
• Remain alert to unusual or suspicious activity and escalate concerns to appropriate team members.
• Follow branch opening and closing procedures, documentation requirements, operating standards, policies, procedures, and internal controls.
• Support internal audits, reviews, and regulatory requests as needed; complete required training on time.
• Participate in branch meetings, training, and professional development, including travel to training locations as required.
• Provide support to other branches as needed to maintain staffing and service levels.
• Perform other related duties as assigned or directed.
• Contribute to a positive, inclusive, and respectful work environment and take ownership of personal development.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Company covers or reimburses applicable initial-training travel expenses, such as mileage and lodging

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED