Teller

PNC Bank•Indianapolis, IN

25d•Onsite

About The Position

As a full-time Teller in PNC's retail banking organization, the employee will be based at the Emerson Commons branch in Indianapolis, Indiana. This is an in-office role. The Teller delivers customer experiences intended to improve financial well-being and build loyalty while increasing customers' use of PNC services. The role processes customer interactions, educates customers about transaction options and available products, identifies banking opportunities, and refers customers to branch staff when appropriate. It also supports accurate, efficient teller and branch operations while following policies and procedures and managing risk.

Requirements

No prior experience is required.
No degree is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach, with the ability to use customer needs and satisfaction to develop customized solutions.
Ability to manage risk and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support financial well-being and customer loyalty.
Process a variety of customer interactions.
Educate customers about alternatives for financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service