Teller - Bemidji, MN

Affinity Plus Federal Credit Union • Bemidji, MN

3d • $20 - $24 • Onsite

About The Position

The Member Advisor delivers an exceptional member experience by managing a wide range of financial transactions and inquiries, from simple to complex. The role requires knowledge of credit union products, policies, and procedures, and the ability to understand member goals and recommend guidance, products, services, and financial solutions that support financial well-being. The Member Advisor also supports operational integrity, fraud prevention, and compliance while building member relationships through proactive service, problem-solving, and trusted financial guidance. The position requires attention to detail, professionalism, and care in handling confidential financial information.

This is a full-time, 40-hour-per-week position based at Affinity Plus Federal Credit Union’s Bemidji, Minnesota branch. Shift times vary between 8:00 a.m. and 5:30 p.m. Monday through Friday, and 8:00 a.m. and 1:30 p.m. on Saturdays. The role requires in-person interaction and coordination with employees and departments, and occasional travel for training or meetings may be required.

The starting pay range is $20.00–$23.90 per hour. High-performing employees may be eligible for pay increases totaling up to 13.5% within the first two years, based on development and performance reviews.

Requirements

• At least 2 years of customer service or professional experience working directly with people; cash-handling experience is preferred.
• Basic understanding of credit union products, services, and policies.
• Ability to gather information, ask clarifying questions, solve issues, and make decisions within established policies and procedures.
• Ability to de-escalate complex member interactions using professional communication.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team and contribute to shared goals.
• Ability to build positive relationships with members and peers through professionalism, reliability, and responsiveness.
• Ability to take accountability for responsibilities, commitments, and outcomes.
• Ability to communicate clearly, effectively, and professionally.
• Willingness to learn new skills, processes, and technologies, seek feedback, ask questions, and apply new knowledge.
• Demonstrated resilience and adaptability in the face of challenges or changes.
• Intermediate computer and technology skills, including the ability to navigate multiple systems.
• Time-management skills and ability to prioritize workload based on department and member needs.
• Ability to complete tasks accurately and thoroughly.
• Demonstrated reliability and integrity, and ability to maintain confidentiality.
• Ability to meet the physical requirements of the position, including lifting, carrying, pushing, or pulling up to approximately 50 pounds.
• Ability to meet the required schedule and maintain consistent, reliable attendance.

Nice To Haves

• Cash-handling experience.
• At least 1 year of financial services experience.

Responsibilities

• Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks.
• Respond to member questions, resolve issues, and escalate concerns when appropriate.
• Gather, input, and validate wire transfer information.
• Generate and issue personal and business debit and credit cards.
• Troubleshoot debit and credit card issues, online and mobile banking concerns, and general account questions.
• Balance and maintain a zero-variance personal cash drawer and verify checks received.
• Assist with balancing, maintaining, and troubleshooting TCRs, coin machines, and vault-related functions.
• Understand member goals and provide financial guidance and recommendations for products, services, and solutions that support financial well-being.
• Educate members about self-service tools, including Remote Deposit Capture, ATMs, Online Banking, and Mobile Banking.
• Support account maintenance, including address and name changes, ownership updates, beneficiary changes, sub-account openings, and certificates of deposit.
• Listen for unusual activity, assess fraud risk, and stay aware of industry fraud trends.
• Educate members about fraud prevention, minimizing risk, and emerging fraud trends.
• Complete and file CTRs, SARs, and elder abuse reports as required.
• Complete required compliance and operational training by assigned deadlines.
• Assist with fraud detection, compliance issues, and escalations, partnering with other departments as needed.
• Maintain branch logs and assist with regular audits in accordance with policy.
• Refer members to internal business partners, including Investments, Retirement Services, Real Estate, and Business Services, when appropriate.
• Collaborate with branch leadership and peers to contribute to department goals.
• Perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision insurance coverage options.
• Sick time hours frontloaded for new employees.
• A portion of vacation hours frontloaded for new employees.
• A variety of paid leave options.
• Monthly wellness benefit.
• Immediate 401(k) matching up to 5%.
• Potential pay increases totaling up to 13.5% within the first two years for high-performing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed