Teller - Bemidji, MN

Bemidji Hannah Ave • Bemidji, MN

2d • Onsite

About The Position

The Member Advisor plays a vital role in delivering an exceptional member experience by managing a wide range of transactions and inquiries, from simple to complex. The role requires knowledge of credit union products, policies, and procedures, as well as the ability to understand member goals and provide guidance on products, services, and financial solutions that support financial well-being. The Member Advisor ensures operational integrity, supports fraud prevention and compliance, and builds member relationships through proactive service, problem-solving, and trusted financial guidance. The position requires attention to detail, professionalism, and the ability to handle confidential financial information.

This full-time position is based at the Bemidji, Minnesota branch. The 40-hour workweek schedule varies between 8:00 a.m. and 5:30 p.m. Monday through Friday and 8:00 a.m. and 1:30 p.m. on Saturday. Occasional travel for training or meetings may be required. The starting pay range is $20.00–$23.90 per hour. Applicants may be subject to background and credit checks.

Requirements

• At least 2 years of customer service or professional experience working directly with people.
• Basic understanding of credit union products, services, and policies.
• Ability to gather information, ask clarifying questions, solve issues, and make decisions within established policies and procedures.
• Ability to de-escalate complex member interactions using professional communication.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team and contribute to shared goals.
• Ability to build positive relationships with members and peers through professionalism, reliability, and responsiveness.
• Ability to take accountability for responsibilities, commitments, and outcomes.
• Ability to communicate clearly, effectively, and professionally.
• Willingness to learn skills, processes, and technologies, seek feedback, ask questions, and apply new knowledge.
• Ability to adapt and demonstrate resilience in response to challenges or change.
• Intermediate computer and technology skills, including the ability to navigate multiple systems.
• Time-management skills and ability to prioritize work based on department and member needs.
• Ability to complete tasks accurately and thoroughly.
• Reliability, integrity, and ability to maintain confidentiality.
• Ability to meet the physical requirements, including moving between sitting and standing, occasional bending or kneeling, repetitive computer and phone use, and lifting, carrying, pushing, or pulling up to approximately 50 pounds.
• Ability to attend work reliably and interact in person with members, employees, and departments.

Nice To Haves

• Cash-handling experience.
• At least 1 year of financial services experience.

Responsibilities

• Accurately and efficiently process deposits, withdrawals, payments, cashier’s checks, and other member transactions.
• Respond to member questions, resolve issues, and escalate concerns when appropriate.
• Gather, input, and validate wire transfer information.
• Generate and issue personal and business debit and credit cards, and troubleshoot card, online banking, mobile banking, and account issues.
• Balance and maintain a zero-variance personal cash drawer and verify checks received.
• Assist with balancing, maintaining, and troubleshooting TCRs, coin machines, and vault-related functions.
• Understand member goals and recommend financial guidance, products, services, and solutions that support financial well-being.
• Educate members on Remote Deposit Capture, ATMs, online banking, and mobile banking.
• Assist with account maintenance, including address and name changes, ownership updates, beneficiary changes, sub-account openings, and certificates of deposit.
• Listen for unusual activity, assess fraud risk, stay aware of industry fraud trends, and educate members about fraud prevention and risk reduction.
• Complete and file CTRs, SARs, and elder abuse reports as required.
• Complete required compliance and operational training by assigned deadlines.
• Assist with fraud detection, compliance issues, and escalations in partnership with other departments as needed.
• Maintain branch logs and assist with regular audits in accordance with policy.
• Refer members to internal business partners, including Investments, Retirement Services, Real Estate, and Business Services, when appropriate.
• Collaborate with branch leadership and peers to contribute to department goals.
• Perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision insurance coverage options.
• Sick time frontloaded for new employees and a portion of vacation hours frontloaded.
• A variety of paid leave options.
• Monthly wellness benefit.
• Immediate 401(k) matching up to 5%.
• Development and performance reviews at 6, 12, 18, and 24 months; high-performing employees may be eligible for pay increases totaling up to 13.5% within the first two years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed