Program Manager-Bemidji, MN

Redwood Family Care Network•Bemidji, MN

1d•Onsite

About The Position

The Program Manager supervises services for people with disabilities in one or more assigned programs, overseeing services for one to four consumers and potentially several locations. The role is responsible for direct care and support services, staffing, financial management, physical plant, and consumer and community relations. The Program Manager supervises Lead Direct Support Professionals, Direct Support Professionals, and other assigned service personnel, and is accountable for protecting and promoting the health, safety, and well-being of the people served. The position is listed as full-time, with a stated schedule of Monday through Friday, 7 a.m. to 3 p.m. However, schedules are assigned by the District Manager and must remain flexible to support supervision across all hours and shifts. Program Managers must be available at all hours for emergencies, may be required to work additional unscheduled hours, and must participate in on-call coverage. While on call, they must remain within one hour of assigned homes, respond to emergencies, and cover open shifts as needed. The role is hourly and pays $24.00 per hour. The Program Manager implements person-centered services and company policies, supports consumer care plans, supervises and trains staff, maintains records and confidentiality, coordinates with consumers and their support networks, and ensures compliance with applicable licensing requirements. The position typically works at a program location, with occasional outdoor and community work.

Requirements

High school diploma or equivalent and must be at least 18 years old.
One year of experience serving people with developmental disabilities.
Must meet one of the following qualifications: a four-year degree and one year of full-time-equivalent direct care; a two-year degree and two years of full-time-equivalent direct care; an accredited postsecondary diploma and three years of full-time-equivalent direct care; or at least 50 hours of education or training and four years of full-time-equivalent direct care under the supervision of a qualifying staff person.
Valid driver's license and a driving record meeting the company's insurance carrier's insurability requirements.
Eligibility as determined by the Bureau of Criminal Apprehension and the Department of Human Services.
Knowledge of state and federal regulations, person-centered philosophy, client service needs, medication administration protocols, emergency and disaster response, mandated reporting, positive behavior support, and applicable regulations.
Knowledge and understanding of behavior management principles, designated development, and monitoring techniques.
Ability in leadership, personnel management, employee training, and public relations.
Written and oral communication skills, community relations skills, and service development skills.
Organizational and time-management skills, including prioritizing, delegating, and multitasking.
Critical thinking, active listening, basic reading comprehension, interpersonal, teamwork, and problem-solving skills.
Ability to interact effectively with management, direct reports, families, and regulatory agencies; maintain strict confidentiality; and work effectively with diverse populations.
Ability to provide compassionate support to people with medical and behavioral needs, including safely administering medications and treatments.
Flexibility and availability to supervise services across all hours and shifts, respond to emergencies, and work additional unscheduled hours as required.
CPR and First Aid certification; training is provided.
Crisis intervention training; training is provided.

Nice To Haves

High school diploma or GED is listed as preferred in the benefits and qualifications section.

Responsibilities

Ensure consumers at supervised sites are treated with dignity and respect.
Communicate consistently with consumers, guardians, case managers, and the District Manager.
Assess, develop, implement, and evaluate consumer programs and health care plans in coordination with the Interdisciplinary Team.
Evaluate consumer programs weekly and report to the District Manager.
Develop and supervise implementation and evaluation of Individual Abuse Prevention Plans and Program Abuse Prevention Plans.
Report potential maltreatment to the District Manager.
Schedule and coordinate interdisciplinary team meetings.
Maintain complete, accurate, current, orderly, and confidential consumer records; attend assigned licensing reviews and help address deficiencies or concerns.
Implement company personnel policies and procedures at the local site.
Recruit, hire, supervise, orient, and train Assistant Program Managers and direct care staff.
Manage staffing schedules and fill in for direct care employees as required.
Monitor and address employee performance; communicate disciplinary issues to the District Manager and assist with action plans.
Review and approve site time cards; obtain District Manager approval for overtime.
Hold monthly staff meetings for communication, training, consumer needs, and staff discussion.
Mentor staff, promote teamwork, and model company expectations.
Promote positive and respectful relationships with consumers, families, guardians, community representatives, and other professionals.
Monitor the condition of property, furnishings, vehicles, and equipment; arrange preventive maintenance and repairs.
Maintain a clean and safe home, assign cleaning and organizing tasks, report repair needs, and address immediate safety concerns.
Ensure site safety plans and emergency procedures are implemented and report safety concerns to the District Manager.
Manage consumer funds according to company financial protocols; reconcile consumer accounts monthly and submit financial reports to the company office.
Respond immediately to emergencies to protect consumers' health, safety, and well-being.
Implement the company mission, policies, and procedures and comply with applicable federal, state, and local licensing requirements.
Attend training for personal and professional development and incorporate a consumer-centered philosophy into services.
Provide weekly updates to the District Manager and complete the PM weekly checklist.
Complete scheduled shifts unless an absence is approved and replacement coverage is arranged.
Participate in assigned on-call coverage, remain within one hour of assigned homes while on call, respond to emergencies, and cover open shifts as needed.
Perform other duties as assigned by the Director or District Manager.