Program Manager-Bemidji, MN

Redwood Family Care Network • Bemidji, MN

4d • Onsite

About The Position

The Program Manager supervises services for people with disabilities in one or more programs, serving one to four consumers and potentially overseeing several locations. The role provides oversight of direct care and support services, staffing, financial management, physical plant, and consumer and community relations. The Program Manager supervises Lead Direct Support Professionals, Direct Support Professionals, and other assigned personnel, and is responsible for protecting and promoting the health, safety, and well-being of the people served.

The position is typically full-time and hourly, with hours based on consumer and home needs. The posted schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m.; however, schedules must remain flexible to support supervision across all hours and shifts. The Program Manager must be available to respond to emergencies, work additional unscheduled hours when required, and be on call according to the assigned home schedule. While on call, the manager must remain within one hour of the homes and may need to cover open shifts.

The Program Manager develops and evaluates consumer programs and health care plans with the Interdisciplinary Team, maintains records and confidentiality, and supports licensing reviews and corrective plans. The role includes recruiting, hiring, training, scheduling, mentoring, and evaluating staff; maintaining safe and clean homes and equipment; managing consumer funds and financial records; maintaining positive relationships with families and community partners; and complying with company policies and applicable licensing regulations. The position works primarily at a program location, with occasional outdoor and community work.

Requirements

• High school diploma or equivalent and at least 18 years of age.
• One year of experience serving people with developmental disabilities.
• Written and oral communication, community relations, and service development skills.
• Knowledge of behavior management principles, designated development, and monitoring techniques.
• Leadership, personnel, employee training, and public relations abilities.
• Valid driver's license and a driving record meeting the company's insurance carrier's insurability requirements.
• Knowledge and understanding of applicable federal and state regulations.
• Eligibility as determined by the Bureau of Criminal Apprehension and the Department of Human Services.
• Must meet one of the listed alternative qualification pathways: a four-year degree and one year of full-time-equivalent direct care; a two-year degree and two years of full-time-equivalent direct care; an accredited postsecondary diploma and three years of full-time-equivalent direct care; or at least 50 hours of education/training and four years of full-time-equivalent direct care under the supervision of a staff person meeting one of the listed qualification pathways.
• Ability to be on call according to the assigned home schedule and remain within one hour of the homes during on-call periods.
• Ability to work flexible hours, respond to emergencies, and cover open shifts as needed.

Nice To Haves

• High school diploma or GED is listed as preferred in the benefits and qualifications section.
• CPR/First Aid certification (training provided).
• Crisis intervention training (training provided).

Responsibilities

• Ensure consumers are treated with dignity and respect and communicate consistently with consumers, guardians, case managers, and the District Manager.
• Assess, develop, implement, and evaluate consumer programs and health care plans as specified by the Interdisciplinary Team.
• Evaluate consumer programs weekly and report to the District Manager.
• Develop and supervise implementation and evaluation of Individual Abuse Prevention Plans and Program Abuse Prevention Plans; report potential maltreatment to the District Manager.
• Schedule and coordinate consumer interdisciplinary team meetings.
• Maintain accurate, current, orderly, and confidential consumer records; attend assigned licensing reviews and assist with corrective plans.
• Implement personnel policies and procedures at the local site.
• Recruit, hire, supervise, orient, and train Assistant Program Managers and Direct Care Staff.
• Manage staffing schedules, fill in for direct care employees as required, monitor employee performance, and communicate disciplinary issues to the District Manager.
• Review and approve site time cards; obtain District Manager approval for overtime.
• Conduct monthly staff meetings, mentor employees, and promote teamwork and company expectations.
• Promote positive relationships with consumers, families, guardians, community representatives, and other professionals.
• Monitor the condition of property, furnishings, vehicles, and equipment; coordinate maintenance and repairs and maintain a clean, safe living environment.
• Implement site safety plans and emergency procedures and report safety concerns to the District Manager.
• Manage consumer funds according to company policy, reconcile consumer accounts monthly, and submit reconciled financial reports to the company office.
• Respond immediately to emergencies and cover open shifts as needed while on call.
• Implement company mission, policies, and procedures and comply with federal, state, and local licensing rules and regulations.
• Attend training for personal and professional development and incorporate a consumer-centered philosophy into services.
• Provide weekly updates to the District Manager and complete scheduled shifts and duties on the Program Manager weekly checklist.
• Perform other duties as assigned by the Director or District Manager.

Benefits

• Medical, dental, vision, life, long-term disability, hospital indemnity, critical illness, and accident insurance.
• Health Savings Account (HSA), Health Care Flexible Spending Account (FSA), and Dependent Care FSA.
• Employee Assistance Program (EAP).
• Employee discount program.
• Paid time off (PTO).
• Dayforce Wallet Daily Pay.
• Pre-tax 401(k) and after-tax Roth 401(k).
• Tuition discount through Capella University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED