Teller

PNC Bank•Louisville, KY

18d•Onsite

About The Position

As a Teller in PNC's Retail Branch organization, you will be based at the PNC Tower in Louisville, Kentucky. The position delivers a customer experience intended to improve customers' financial well-being and loyalty while increasing their share of wallet. You will process customer interactions, explain financial transaction options, identify banking opportunities, and make appropriate referrals. You will also engage with customers in the branch lobby and use technology, tools, and resources to help customers manage their financial transactions. The role applies product and procedural knowledge to resolve customer problems and follows policies and procedures, using sound judgment within established limits. Teller and branch daily operations and maintenance transactions must be completed efficiently and accurately. PNC describes this as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Employment visa sponsorship and STEM OPT participation are not available for this position. Successful employees are expected to focus on customer needs and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework.

Requirements

Demonstrate the knowledge, skills, and abilities appropriate for the role.
Prior experience is not required.
A university or college degree, high school diploma, or GED is not required for roles at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience that supports customers' financial well-being and loyalty while increasing share of wallet.
Process a variety of customer interactions.
Educate customers about alternatives for financial interactions and options for managing transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Leverage technology, tools, and resources to help customers manage financial transactions.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service