Teller

Peoples Bank • Mount Vernon, OH

24d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role opens deposit accounts, processes complex multi-step teller transactions, sells bank products and services, assists with customer maintenance requests, and resolves service issues. The Teller uncovers customer needs and refers customers to appropriate business partners, supporting branch goals through sales and service while delivering industry-leading customer service.

The position requires accuracy in cash and check handling, balancing, and error correction, as well as adherence to operational standards for security, risk management, compliance, and confidentiality. The Teller must complete required training, meet manager-designated working hours, and may travel to meetings, education, or other branches as needed.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, with the ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy behavior and ability to maintain confidentiality.
• Daily reliable transportation.
• Ability to meet scheduled working hours designated by the manager.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches as needed.
• Ability to stand consistently; bending or squatting may also be required depending on branch setup.
• Ability to lift up to 25 pounds consistently.

Responsibilities

• Deliver superior customer service with a friendly, helpful demeanor.
• Develop and retain the customer base; greet customers by name, understand account ownership, and respond promptly to correspondence and service issues.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Receive cash and checks for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify solutions and helpful organizational resources, and follow up with customers on resolutions.
• Uncover customer needs and refer customers to branch platform associates; meet established referral goals.
• Make weekly sales calls by phone or Zoom to clients or prospects and record activities in Salesforce.
• Meet or exceed sales referral goals and maintain working knowledge of the bank’s products and services.
• Maintain balancing and error records in accordance with policy; identify and correct outages and seek help with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Meet manager-designated working hours to support branch operations and customer needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, which may occasionally require an overnight stay, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED