Teller

City Bank•Dublin, TX

25d•Onsite

About The Position

The Front Line Teller performs lobby and drive-through service transactions for customers in a professional, timely, and efficient manner, following established bank policies and procedures. The role provides accurate transaction processing, responds to customer needs and account inquiries, and supports daily teller operations, security, and balancing. Some duties, including ATM maintenance and safe deposit access, may not apply at all locations.

Requirements

Attention to detail.
Excellent communication skills.

Responsibilities

Represent the bank courteously and professionally, providing prompt, efficient, and accurate service.
Prepare and organize the teller window before scheduled opening times; maintain adequate supplies and appropriate cash levels.
Maintain security awareness, including securing teller cash and locking teller drawers and computers.
Accept cash and checks for savings and checking deposits, verify deposit amounts, and examine checks for endorsement and negotiability.
Cash checks and make savings and checking account withdrawals after verifying signatures and account balances; determine the negotiability of items.
Receive loan payments and ensure the amounts due and any applicable late charges are collected.
Cash checks for non-bank customers after verifying identification and obtaining required approval.
Process night depository bags and envelopes, dropped bags, and bank-by-mail deposits.
Issue cashier’s checks and prepare authorized cash advances; balance and transmit cash advances daily.
Maintain MC/EMV supplies and redeem E/EE/I savings bonds for customers.
Accept stop-payment requests on ACH items and checks and process them according to procedure.
Accept and exchange foreign currency through a corresponding bank.
Complete required Teller system logs and currency transaction information for applicable cash transactions and monetary instrument purchases.
Prepare wire transfer requests according to procedure.
Balance the teller window daily and provide a signed teller tape to a supervisor; perform opening and closing responsibilities when assigned.
Set up preauthorized transactions and direct deposits, and process address changes.
Respond professionally to customer account inquiries and provide statement copies.
Verify incoming cash shipments under dual control when requested.
Maintain the ATM as applicable, including handling deposits, balancing, and replenishing cash and supplies.
Manage customer access to the safe deposit vault as applicable, including verifying signatures, using the guard key and customer key, securing access doors, and escorting customers out.
Answer phone calls and emails professionally.
Review items scanned into Teller Capture for accuracy.
Know, understand, and locate policies and procedures related to teller operations and customer service.