Teller

Hills Bank•Iowa City, IA

22d

About The Position

The Teller directly services bank customers with paying and receiving functions, including transactions involving savings, checking, credit, mortgage, and consumer loan accounts, as well as services such as selling money orders. The role is primarily responsible for providing a high level of customer service, referring customers to other bank departments when appropriate, balancing daily, and understanding and complying with teller-related regulations. Hills Bank provides a designated career path and detailed training program, beginning with foundational and teller training and progressing to more advanced teller work and other areas of the bank. Training includes shadowing experienced coworkers in the branch. The position pays a starting wage of $17.00 per hour and is eligible for a Spanish proficiency pay differential. The schedule is full-time, Monday through Friday with availability between 8:15 a.m. and 5:45 p.m., and every other Saturday morning from 8:15 a.m. to 12:15 p.m., averaging 40 hours per week. A comprehensive and competitive benefits package is offered.

Requirements

Preferably a high school degree or equivalent.
1–2 years of experience in a related position; retail experience with cash handling responsibilities is preferred.
Computer skills and ability to use office equipment in a typical office environment.
Dexterity to count money.
Ability to lift 50 pounds.
Successfully complete all training and evaluation requirements in the Retail Teller Career Path for progression from Teller 1 to Teller 2 to Teller 3.
Participate in at least three bank-sponsored or community events annually.

Nice To Haves

High school degree or equivalent.
Retail experience with cash handling responsibilities.

Responsibilities

Provide exceptional customer service and understand customers’ needs and the bank’s products.
Receive and process checking and savings transactions, mortgage and consumer loan payments, credit card transactions, and other transactions.
Issue official checks, money orders, and bank checks; redeem bonds; and assist customers with additional services.
Verify and record information as required by bank policy, follow transaction procedures, and handle collection and disbursement functions properly.
Maintain confidentiality of customer account information.
Open the night deposit vault, log and distribute its contents, and process deposits and other transactions using dual control.
Assist customers with access to safe deposit boxes while following bank procedures.
Comply with laws and regulations related to teller duties, including bank secrecy, privacy, and funds availability requirements.
Answer telephone inquiries from customers and staff about accounts, statements, charges, interest, and related matters.
Maintain adequate working funds, count and verify currency, and balance the assigned cash drawer daily with minimal variances.
Assist supervisors in reconciling teller errors or discrepancies and purchase working money supplies as needed.
Support the bank’s sales efforts by identifying customer needs, cross-selling services, advising customers about promotions, and referring potential sales opportunities to appropriate departments.
Participate in retail product campaigns and assist with office events and promotions.
Use the bank’s CRM system to personalize customer interactions, manage referrals, and document customer opportunities and interactions.
Adhere to customer service standards through the Voice of the Customer program.
Support other bank activities as requested and perform other duties as assigned.
Participate in at least three bank-sponsored or community events annually.