Teller

PNC•Indianapolis, IN

26d•Onsite

About The Position

As a full-time Teller in PNC’s retail banking organization, based at the Emerson Commons branch in Indianapolis, Indiana, you will provide customer experiences that support financial wellbeing and build loyalty. You will process customer interactions, explain options for financial transactions, identify banking opportunities, and make appropriate referrals. The position is performed in office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will use product and procedural knowledge to address customer problems, engage with customers in the lobby, and help them use technology, tools, and resources to manage transactions. You will follow policies and procedures, exercise sound judgment within established limits, and complete teller and branch operations and maintenance transactions efficiently and accurately. Candidates at this level do not need prior experience or a university/college degree, high school diploma, GED, or significant product knowledge to perform the primary duties. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certification, license, or language assessment is required.

Requirements

Prior experience is not required.
No university/college degree, high school diploma, or GED is required for primary duties at this level.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications, licenses, or language assessments.
Demonstrate customer focus and manage risks associated with business objectives and activities.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communication
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support customers’ financial wellbeing and build loyalty.
Process a variety of customer interactions and educate customers about available options for financial transactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customers’ needs.
Help customers manage financial transactions by explaining options and leveraging technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Manage business risks in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service