Teller - Float

M&T Bank•Shillington, PA

13d•$18 - $26

About The Position

As a Float Teller, you will specialize in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently and frequently travel to different branches within a designated area to assist branch staff as needed. The position provides exceptional service to branch customers and resolves routine problems in a timely manner. It involves coordinating with appropriate areas within the Bank to resolve branch-related operational issues efficiently and accurately, staying current on operational changes, and making sound risk-management decisions to help prevent losses and reduce fraudulent activity. The jobholder is expected to demonstrate empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficient with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues until resolution and accurately log customer complaints in the appropriate system.
Transition identified sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.