Teller

PNC•Scottsdale, AZ

25d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and support an inclusive workplace. This Teller role is part of PNC's Retail Banking organization and is based in Scottsdale, Arizona. PNC describes the position as in-office and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Spanish speaking ability is preferred. The Teller delivers customer interactions intended to improve financial wellbeing and build loyalty. The role processes a variety of customer transactions, explains available options for financial interactions, identifies banking opportunities, and makes referrals to branch staff. It also involves lobby engagement, positioning PNC products to meet customer needs, and helping customers use technology and other resources to manage transactions. The Teller applies product and procedural knowledge to resolve customer problems and completes teller and branch daily operations and maintenance transactions accurately and efficiently while following policies and procedures and exercising sound judgment. Candidates should demonstrate customer focus and effective risk management. Prior experience is not required, and a university or college degree, high school diploma, or GED is typically not required for this level. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certification or license is required. Eligible employees may have access to medical and prescription drug coverage, dental and vision options, life and disability insurance, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child or elder care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program with financial incentives. Paid time off may include maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service. Benefits and paid time off depend on eligibility; PNC also provides information about programs for full-time and part-time employees.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Prior experience is not required.
No university or college degree, high school diploma, or GED is typically required at this level.
A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer interactions designed to improve financial wellbeing and build customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
Conduct lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.