Teller Trainer

INB, N.A.•Springfield, IL

18d•$42,000 - $53,000•Onsite

About The Position

The Teller Trainer supports INB’s mission by designing, delivering, and continuously improving training programs that strengthen employee skills, enhance customer service, and improve performance in retail banking. The role works with leadership and subject matter experts to equip employees with the knowledge, tools, and confidence needed in transactional and relationship-focused settings while maintaining compliance with bank policies and regulations. The trainer coordinates learning for new and existing employees, monitors progress, identifies training gaps, and recommends improvements. When not facilitating training, the role provides in-branch support. This is an in-office position in Springfield, Illinois, with work across locations throughout the branch network. The schedule is Monday through Friday with a Saturday rotation. The annual salary range is $42,000 to $53,000.

Requirements

Deep understanding of retail banking procedures, practices, processes, systems, technology, and culture, and the ability to incorporate that knowledge into training initiatives.
Excellent written, verbal, and communication skills for developing and facilitating training and mentoring, with the ability to adapt to different learning styles.
Strong attention to detail, time management, and project management skills; ability to work independently and manage multiple priorities.
Ability to learn and use banking industry terminology appropriately.
Ability to remain flexible and adaptable in a rapidly changing environment and work at various locations throughout the branch network.
Good workplace attendance record.
Ability to build rapport and relationships across business lines to achieve team success.
Ability to maintain confidentiality and integrity and appropriately handle sensitive information.
Proficiency in Microsoft programs and comfort adopting new technology and systems.

Nice To Haves

At least two years of experience at a financial institution as a teller, relationship banker, or assistant manager is preferred.
Alternatively, at least two years of experience in a field providing the required knowledge, skills, competencies, and abilities, with a demonstrated ability to learn new systems quickly and mentor others on them.

Responsibilities

Promote the bank’s mission, values, and goals.
Collaborate with leadership and subject matter experts to design and deliver training in sales, service, products, systems, compliance, fraud prevention, and soft skills.
Coordinate and conduct training for new and existing employees, supporting ongoing development.
Track and report trainee progress to management.
Identify training gaps, address performance issues, and recommend improvements.
Stay current on bank policies, procedures, and regulations.
Support a culture of compliance and strong customer experience.
Provide in-branch support when not facilitating training.