Member Service Representative/ Teller - Grafton

Kohler Credit Union • Grafton, WI

117d • $19 - $21 • Onsite

About The Position

Kohler Credit Union is seeking a Full-Time Teller / Member Service Representative for their Grafton Branch. This role is ideal for individuals with customer service, retail, hospitality, cash handling, or sales experience looking to build a career in banking. The position involves being the first point of contact for members, assisting with transactions, answering questions, and recommending products and services. The credit union offers training, professional development, and career growth opportunities.

Requirements

• High School Diploma or GED required.
• Strong communication skills and a passion for helping others.
• Basic math skills and comfort using technology.
• Ability to work accurately, learn quickly, and contribute as part of a team.

Nice To Haves

• Customer service, retail, hospitality, sales, or cash-handling experience preferred but not required.

Responsibilities

• Provide friendly, professional service to members in person, over the phone, and through email.
• Process deposits, withdrawals, loan payments, account inquiries, and other banking transactions accurately.
• Handle cash transactions while maintaining accuracy and security.
• Identify member needs and recommend appropriate financial products and services.
• Educate members on credit union products, digital banking tools, and financial solutions.
• Maintain confidentiality, accuracy, and compliance with policies and procedures.
• Support branch goals related to service excellence and member satisfaction.
• Participate in training and development opportunities.

Benefits

• medical
• dental
• vision insurance
• 401(k) with employer match
• life insurance
• tuition reimbursement
• paid time off
• flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED