Teller I

Enterprise Bank & Trust•Kirkwood, MO

13d

About The Position

Provides prompt, efficient, and friendly service to clients. Processes business and consumer transactions, which may involve heavy cash handling. The role also includes responding to client inquiries, performing minor account maintenance, referring clients to internal experts when additional financial needs are recognized, and educating clients about bank technology. Associates support branch goals and daily tasks while following safe and sound banking practices, applicable laws and regulations, and corporate security procedures. The position may require travel to other locations for branch coverage.

Requirements

High school diploma or equivalent required.
Customer service experience required.
Strong math and problem-solving skills.
Excellent interpersonal and customer service skills, with the ability to cross-sell products and services.
Maintain confidentiality of client transactions and bank records.
Team-oriented, positive attitude, and ability to work well with others.
Strong oral and written communication skills.
Ability to operate standard office equipment, including computer workstations, calculators, and copiers.
Ability to prioritize, handle multiple tasks, and work independently.
Strong organizational skills and attention to detail with a high degree of accuracy.
Skilled in operating a personal computer, including Microsoft Word and Excel, Google Suite, IBS, and Salesforce.

Nice To Haves

Experience working in an environment with individual and team goals preferred.
One year of cash handling experience preferred.

Responsibilities

Accurately process debit and credit transactions in compliance with established policies and procedures while maintaining an acceptable balance record.
Respond to clients’ needs and inquiries in a courteous and friendly manner.
Perform minor account maintenance tasks as trained and assigned, including address changes, debit card maintenance, and check ordering.
Refer customers to internal experts when additional financial goals and needs are recognized.
Educate clients on bank technology, including mobile and online banking, ATMs, and ITMs.
Assist the branch and fellow team members in achieving goals and sharing responsibility for daily tasks.
Ensure safe and sound banking practices, including adherence to applicable laws and regulations.
Assist in opening and closing the branch according to corporate security procedures.
Perform other miscellaneous duties as assigned.
Travel to other locations as necessary for branch coverage.