Teller I

Great Southern Bank•Affton, MO

3d•$15 - $16

About The Position

The Teller I provides customer service functions, makes product referrals, and meets Banking Center Associate Standards. The role delivers exemplary customer service and processes financial transactions accurately and promptly. It also maintains the security of assigned cash, balances daily transactions, and verifies cash totals. The Teller represents Great Southern Bank courteously and professionally, learns and applies the bank’s customer-service standards, refers customers to appropriate services and products, and uses the CRM program. The role maintains confidentiality of customer and facility security information; follows bank security policies, procedures, and applicable banking regulations; and completes annual BSA and Security training. The Teller also maintains reliable attendance and punctuality, communicates clearly through in-person, phone, email, and written correspondence, and performs other related duties as assigned. The role is scheduled Monday through Friday, 8:00 AM–5:15 PM, with rotating Saturdays from 9:00 AM–12:00 PM. Total hours are 25 per week.

Requirements

High school diploma or GED.
0 to 6 months of related experience or training.
Regular use of a desktop or laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
Ability to add, subtract, multiply, and divide.
Adhere to applicable banking rules, regulations, and laws, including BSA/AML.

Nice To Haves

Prior banking or cash-handling experience.

Responsibilities

Represent the bank courteously and professionally, apply its customer-service standards, and meet or exceed Secret Shop score expectations.
Maintain a basic working knowledge of bank services and products, refer customers appropriately, meet or exceed referral expectations, and use the CRM program accurately and consistently.
Balance daily transactions, verify cash totals, locate cash differences, and ensure differences are documented and reviewed.
Process transactions efficiently and accurately, meeting or exceeding POD error expectations.
Maintain the confidentiality of customer account information and facility security and general codes.
Implement bank security policies and procedures and attend annual BSA and Security training.
Comply with bank policies and procedures and maintain working knowledge of applicable banking regulations.
Maintain regular and reliable attendance, punctuality, and personal appearance.
Communicate clearly and efficiently in person, by phone, email, letters, and other correspondence.
Perform other related duties as required or assigned.