Teller I - Northshore

ORNL Federal Credit Union•Knoxville, TN

22h

About The Position

The Teller I assists members and potential members with their Credit Union financial needs promptly, courteously, and efficiently, both in person and by phone, in accordance with current service model standards. The role refers members to appropriate Credit Union personnel for services outside its scope of responsibility. The Teller I processes a range of member transactions and service requests, balances cash and negotiable instruments, resolves member questions and concerns, and supports branch promotions and Credit Union campaigns. Other job-related duties may be assigned.

Requirements

At least one year of cash handling or customer service experience.
High school diploma or GED.

Nice To Haves

Teller experience.

Responsibilities

Process member financial transactions, including cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, and certificates of deposit.
Make loan payments and answer questions about existing loans.
Enroll accounts in online banking and assist with log-in and self-service questions.
Assist members with access to safe deposit boxes.
Complete and submit documentation for IRA deposits and withdrawals.
Print transaction history to assist members with personal balancing and research.
Identify cross-sell opportunities for new and existing members to enhance their relationship with the Credit Union.
Balance cash and negotiable instrument transactions daily.
Sell cash to the vault to maintain the approved cash limit.
Post vault tickets and balance the vault under dual control.
Resolve member questions and concerns in person and by phone.
Promote and participate in branch promotions and Credit Union campaigns.
Refer members to appropriate Credit Union personnel for services outside the role's responsibility.
Perform other job-related duties as assigned.